StayFlow uses AI to analyze guest sentiment, timing, and review risk before triggering upsells — maximizing ancillary revenue without hurting reviews.
Sentiment-aware · Review-risk-aware · Hostaway, Guesty, Airbnb ready
Ancillary revenue · May
$38,420
+22.4%Upsell conversion
34.8%
+4.1%Avg. sentiment score
82 / 100
+6 ptsRevenue trend
+14,800 upsellProduct
Real-time signals across sentiment, review risk, conversion likelihood, and revenue opportunity — for every reservation in your portfolio.
86
/100+6Low
−12%74%
+9%$2,140
+22%Ancillary revenue
Last 12 weeks · all properties
AI timing recommendations
Next 24 hours · ranked by expected revenue
Amelia R.
Cedar Loft · Aspen
Late checkout · $75
Send 9:42 AM
Marco D.
Harbor Suite · Lisbon
Early check-in · $45
Send 7:10 AM
Priya N.
Northshore #14
Hold — recovery flag
Resolve issue first
Jonas K.
Maison · 4F
Extra night · $189
Send 6:00 PM
Guest behavior · sentiment distribution
Last 30 days · 1,284 reservations
Suggested upsell triggers
Ranked by predicted conversion
Late checkout · post-booking +48h
Early check-in · arrival −24h
Parking · pre-arrival −72h
Stay extension · mid-stay
The problem
Three structural failures cost operators revenue and reviews — every single week.
Most operators trigger upsells at fixed times without understanding guest sentiment or booking behavior.
Poorly timed upsells can frustrate guests and damage reviews — the most expensive asset in hospitality.
Static upsell systems leave significant ancillary revenue unrealized across every reservation.
Workflow
A continuous loop from signal to revenue — running silently behind your PMS.
Score tone, history, and intent for every reservation in real time.
Predict which guests are most likely to leave a negative review.
Model conversion probability per offer, per guest, per moment.
Tone, price, and timing tuned individually — or held back entirely.
Compound learnings across cohorts, channels, and properties.
Engine
Eight integrated systems working together — invisibly — to monetize each guest, safely.
Real-time guest tone scoring across every channel and message.
Predicts negative review probability before it materializes.
AI chooses the exact moment with highest conversion probability.
Behavioral cohorts learned per property and per channel.
Tone, copy, price, and discount tuned per reservation.
Compound A/B learning across portfolios and seasons.
Hostaway, Guesty, Airbnb, VRBO, Booking.com — native sync.
Cohort-level visibility into what works, what doesn't, and why.
Integrations
Native connectors with the systems your team already runs on.
Hostaway
Guesty
Airbnb
VRBO
Booking.com
PriceLabs · Breezeway · Stripe · more shipping monthly.
Pricing
AI-powered upsell optimization for modern hospitality operators.
Outcomes
Four outcomes our customers care about — measured every week, reported by cohort.
+34%
Ancillary revenue
+22%
Upsell conversion
−41%
Refund leakage
4.9★
Review score protected
Per-guest pricing and offer selection lifts revenue per reservation without raising nightly rates.
Sentiment-gated decisions hold offers when a guest signals frustration — protecting your review score.
Relevant, on-brand offers feel like service — not noise. Guests thank you for them.
Optimal send moment computed per guest, per channel, per reservation phase. No manual queues.